1. Acceptance of Terms

By accessing and using the Astra Backflow learning platform (“Service”), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

These Terms of Service (“Terms”) govern your use of our website located at learnbackflow.com (the “Service”) operated by Astra Backflow Inc (“us”, “we”, or “our”).

2. Description of Service

Astra Backflow provides an online learning platform specifically designed for certified plumbers seeking advanced backflow prevention training. Our services include:

• Educational courses and training materials
• Live and recorded webinars
• Industry events and workshops
• Professional resources and documentation
• Community forums and discussions
• Certification tracking and management

3. User Accounts and Registration

Account Creation

To access certain features of our Service, you must register for an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.

Account Security

• You are responsible for safeguarding your account credentials
• You must notify us immediately of any unauthorized use of your account
• We reserve the right to suspend or terminate accounts that violate these terms
• One person may not maintain multiple accounts without prior written consent

Professional Verification

As our platform is designed for certified plumbing professionals, we may request verification of your professional credentials, licenses, or certifications. Providing false information about your professional status is grounds for immediate account termination.

4. Acceptable Use

You agree not to use the Service:

• For any unlawful purpose or to solicit others to perform unlawful acts
• To violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances
• To infringe upon or violate our intellectual property rights or the intellectual property rights of others
• To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate
• To submit false or misleading information
• To upload or transmit viruses or any other type of malicious code
• To collect or track personal information of other users
• To spam, phish, pharm, pretext, spider, crawl, or scrape
• For any obscene or immoral purpose
• To interfere with or circumvent security features of the Service

5. Content and Intellectual Property

Our Content

The Service and its original content, features, and functionality are and will remain the exclusive property of Astra Backflow Inc and its licensors. The Service is protected by copyright, trademark, and other laws. Our trademarks and trade dress may not be used in connection with any product or service without our prior written consent.

User-Generated Content

By posting content to our Service, you grant us a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media.

• You retain ownership of your original content
• You are responsible for the content you post
• Content must comply with our community guidelines
• We reserve the right to remove content that violates these terms

Educational Use

Course materials, videos, and educational content are provided for your personal professional development. You may not redistribute, sell, or commercially exploit any content without explicit written permission.

6. Event Registration and Attendance

Registration Policies

• Event registration is subject to availability
• Registration fees are non-refundable unless an event is cancelled by us
• You must provide accurate information for event registration
• Failure to attend registered events may result in account restrictions

Event Conduct

Professional conduct is expected at all events. Disruptive behavior, harassment, or violation of event policies may result in removal from the event and platform suspension.

7. Payment Terms

Free Access Model

Most of our educational content is provided free of charge. However, certain premium events, specialized courses, or certification programs may require payment.

Payment Processing

• Payments are processed securely through third-party payment processors
• All fees are due at the time of registration or purchase
• Prices are subject to change without notice
• We reserve the right to refuse service for any reason

Refund Policy

Refunds are provided only for events cancelled by Astra Backflow. Course materials and digital content purchases are generally non-refundable due to their immediate accessibility.

8. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy, which also governs your use of the Service, to understand our practices regarding the collection, use, and disclosure of your personal information.

Data Collection and Use

• We collect information necessary to provide our services
• Educational progress and certification data may be tracked
• Anonymous usage data helps us improve our platform
• We do not sell personal information to third parties

9. Disclaimers and Limitations

Educational Disclaimer

Our educational content is designed to supplement, not replace, formal training and certification programs. Professional licensing and certification requirements vary by jurisdiction. You are responsible for ensuring compliance with all applicable regulations in your area.

Service Availability

We strive to maintain continuous service availability but cannot guarantee uninterrupted access. The Service is provided “as is” without warranties of any kind, either express or implied.

Limitation of Liability

In no event shall Astra Backflow Inc, its directors, employees, partners, agents, suppliers, or affiliates be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your use of the Service.

10. Professional Responsibility

As a platform serving certified plumbing professionals, users acknowledge that:

• Professional work must comply with all applicable codes and regulations
• Certification and continuing education requirements are your responsibility
• Our training supplements but does not replace hands-on experience
• Safety protocols and best practices must always be followed
• Professional liability and insurance coverage remain your responsibility

11. Termination

We may terminate or suspend your account and bar access to the Service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of the Terms.

Effect of Termination

• Your right to use the Service will cease immediately
• We may delete your account and all associated data
• Outstanding obligations will survive termination
• You may request data export before account deletion

12. Governing Law

These Terms shall be interpreted and governed by the laws of the State of California, United States, without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

13. Dispute Resolution

Informal Resolution

Most disputes can be resolved informally. Before filing a claim, you agree to contact us directly to seek a resolution by emailing [email protected].

Binding Arbitration

Any dispute arising out of or relating to these Terms or the Service will be resolved through binding arbitration rather than in court, except that you may assert claims in small claims court if your claims qualify.

14. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days notice prior to any new terms taking effect.

What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Service after any revisions become effective, you agree to be bound by the revised terms.

15. Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.

16. Contact Information

If you have any questions about these Terms of Service, please contact us:

17. Entire Agreement

These Terms of Service, together with our Privacy Policy and any other legal notices published by us on the Service, shall constitute the entire agreement between you and Astra Backflow Inc concerning the Service.