FAQs
Over 40 Years of Expertise in Backflow Prevention
Astra Backflow is a national backflow supply distributor providing valves, parts, repair kits, test equipment, tools, fittings, gauges, and specialty products to backflow testers, plumbers, municipalities, fire protection companies, and irrigation professionals.
We operate from multiple locations to serve customers nationwide:
- California: 3525 Old Conejo Rd, Suite 104, Newbury Park, CA 91320
South Carolina: 221 St. James Ave, Unit 4A, Goose Creek, SC 29445
Backflow is the undesirable reversal of the flow of water or mixtures of water and other substances into the distribution pipes of the potable supply of water from any source.
A backflow preventer is a device used to protect potable water supplies from contamination or pollution due to backflow.
Backflow preventers are used in various settings, including commercial, industrial, and residential locations, to safeguard water quality.
Troubleshooting, Services & Expertise
Our trained technicians and seasoned relationships within the industry allow us to ensure our customers receive the needed solutions, support, and guidance.
With photos or a brief description, our team can help identify the correct model, size, and configuration to provide suggested solutions.
A photo through text, email, or our website for quick assistance is usually all that is needed.
If temperature drops below 32 degrees fahrenheit, inspect your backflow preventer for signs of cracks, splits, warping or other damage. If you notice any, it’s likely due to freeze damage. Also, check for leaking or abnormal water flow.
Start by examining the assembly for leaks, constant dripping, or corrosion. Ensure all valves are properly closed.
Winterizing involves draining water from the assembly to prevent freezing and damage. Shut off the water supply, open test cocks and drains, and use compressed air to blow out remaining water.
Consider replacing the assembly if it’s heavily corroded, extensively damaged, or if repairs are frequent and costly.
Yes, visit https://learnbackflow.com/ for our training course library.
Ordering & Shipping
Yes. We ship anywhere in the United States and offer expedited options for urgent jobs. Contact us for solutions for international shipping.
Most in-stock items ship the same day when ordered before 2:30 pm PST. Expedited and overnight shipping are available upon request.
Yes, customers can pick up orders at our California or South Carolina warehouses.
Absolutely. Once your order ships, you’ll receive tracking information via email or SMS.
We work diligently to restock items as quickly as possible. We’ll notify you immediately with the expected restock date and offer alternative options. Typically, items are replenished within 1 week. For updates on specific items, feel free to reach out to our support team.
Our purchasing options mirror manufacturer SKUs. You can buy individual parts or complete kits, depending on your needs. For specific inquiries, feel free to contact our support team.
The type of backflow preventer needed depends on factors such as the level of hazard and local regulations. Our experts can advise you on the appropriate type based on your specific application and local requirements.
If you can’t find what you’re looking for on our website, please contact us directly. We may have additional inventory available or be able to assist you in finding a suitable alternative.
We offer a variety of sizes to accommodate different applications. Our inventory includes sizes ranging from ¼” – 12”. If you need assistance selecting the right size, our support team is here to help.
To modify or cancel an item in your order, please contact our support team as soon as possible. We’ll do our best to accommodate your request before the order is processed and shipped.
Products & Inventory
We stock all major manufacturers, including: Watts, Febco, Wilkins, Conbraco, Ames, Cla-Val, Viega and more.
Yes. We carry digital and analog gauges, calibration services, and accessories.
Our team can help identify the correct model, size, and configuration.
You can send a photo through text, email, or our website for quick assistance.
Yes, we offer in-house gauge calibration within 72 hours.
We offer customization options for cages and enclosures to suit your specific requirements. Contact us for more information and to discuss your needs.
Returns, Support & Warranty
If your order hasn’t arrived within 3 days after the estimated delivery date, please contact our support team. We’ll investigate the issue and provide a resolution.
If an item is missing from your shipment, please contact our support team immediately. We’ll work to resolve the issue and ensure you receive the missing item promptly.
If your product is missing parts, please reach out to our support team with details of the missing components. We’ll assist you in obtaining the necessary parts to complete your product.
Please refer to our Return Policy for more information.
If you received the wrong part, please contact our support team immediately. We’ll work to resolve the issue by arranging for the correct part to be sent to you as soon as possible.
You can reference our Refunds and Returns Policy to learn more.
We honor all manufacturer warranties and can help facilitate the warranty process.
Pricing & Billing
We offer a range of OEM products, to accommodate different budgets. We provide cost-effective alternatives without compromising quality.
We understand the importance of affordability. We offer promotions, discounts, and bundle deals to help you save on your purchases. Keep an eye out for special offers on our website or contact our support team for more information.
To make a tax-exempt purchase, please ensure you have a valid tax-exempt certificate or ID. During the checkout process, you’ll have the option to input your tax-exempt information. If you encounter any difficulties, our support team can assist you with the tax-exempt purchasing process.
If you have any questions or concerns about the charges on your order, please don’t hesitate to reach out to our support team. We’re here to assist you and provide clarification on any billing-related issues.
You can access your receipt or invoice by logging into your account on our website and navigating to the “Order History” or “My Account” section. If you need further assistance or a copy of your receipt, please contact our support team.
Credits typically appear on your account within 24 hours after the return is processed. The exact timing may vary depending on your financial institution’s processing times. If you have any concerns about the status of your credit, please contact our support team for assistance.
Your credit card will be charged at the time of purchase for the total amount of your order, including taxes and shipping fees. If you have any questions about billing or charges, please feel free to contact our support team for clarification.
Pricing, Memberships & Accounts
Creating an account is easy! Simply click on the “Login / Register” and “Create an Account” links on our website and follow the prompts to enter your information. Once completed, you’ll have access to all the features of our online portal.
To edit your account information, log in to your account on our website and navigate to the “Account Settings” or “Profile” section. From there, you can update your personal details, shipping address, and other information as needed.
No worries! If you forget your password, click on the “Forgot Password” link on the login page. You’ll be prompted to enter the email address associated with your account, and we’ll send you instructions on how to reset your password.
Pricing can be discussed with your dedicated Account Executive. We value our customers’ purchasing power.
We supply a full range of backflow prevention products—including assemblies, valves, repair kits, gauges, meters, testing equipment, and shut‑off valves—featuring top brands like Zurn, Watts, Ames, Cla‑Val, Febco, and Matco Norca. We also provide certification training and expert support for plumbers and plumbing businesses.
By signing up for a professional account, you’ll get exclusive savings, personalized support, and streamlined purchasing tailored specifically for plumbing businesses.
Our corporate office is located in Newbury Park, California, with additional locations in Miami Beach, FL and Goose Creek, SC. You can reach Sales & Support at (800) 776‑1464. We operate Monday through Friday, 7:30 AM to 5:00 PM (closed on weekends).
A proprietary solution offered by Astra that keeps valves operating smoothly and reliably—a unique innovation in backflow prevention.
We carry industry‑leading brands, including Zurn, Watts, Ames, Cla‑Val, Febco, Apollo, and Matco Norca—ensuring premium quality and performance.